Prompt EMR Status

AWS and CardConnect-Related Issues Appear Resolved

Oh Dear — 2026-07-24T09:00:00+00:00

The intermittent access issues associated with the AWS connectivity event appear to have resolved. AWS has reported significant recovery following mitigation of a network-routing issue. AWS is continuing to monitor the restoration of remaining routes and service metrics.

The payment-processing and Kiosk issues we observed when communicating with CardConnect also appear to have resolved. We have not observed any additional CardConnect-related issues in the past 15 minutes, but we will continue to monitor both services closely.

Observed CardConnect Processing Issues Affecting Payments and Kiosk Usage

Oh Dear — 2026-07-24T08:43:00+00:00

We are observing intermittent issues communicating with CardConnect, our credit card processing partner. These issues may affect payment processing and use of Prompt’s Kiosk product, which depends on CardConnect for payment transactions.

CardConnect has not yet confirmed an active service issue, and we do not know whether the behavior is related to the broader AWS connectivity event. We are continuing to monitor the situation and will provide another update as more information becomes available.

Intermittent AWS Connectivity Issue

Oh Dear — 2026-07-24T08:11:00+00:00

AWS experienced a connectivity issue affecting multiple services. Any access issues observed by Prompt users appear to have been temporary, and most customers remained able to access the system successfully.

AWS has reported signs of recovery and continues to work toward full restoration. We are monitoring the situation closely. Additional information is available on the AWS Health Dashboard.