Incident History

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  1. May 08, 2026

    1. Patient search re-enabled, sustained system stability observed

      Engineering has re-enabled patient search functionality. System stability has been observed. We will not provide further updates at this time.

    2. System performance operating normally, patient search temporarily disabled

      The system performance metrics have returned to normal. We have temporarily disabled patient search. We will provide another update in 15 minutes

    3. Engineering investigating system performance issues

      The engineering team is currently investigating slow performance in the application. We will provide another update in 15 minutes

  2. May 05, 2026

    1. Issue Resolved

      The application experienced intermittent errors that affected a subset of users for approximately 10 minutes from 11:32-11:42 EDT. The issue was automatically resolved by our systems, and all services are now operating normally. We will continue to monitor to ensure stability.

    2. System stability observed, engineering continues to investigate

      The system has returned to normal operations. Engineering continues to investigate to ensure sustained recovery. We will not provide further updates at this time

    3. Engineering investigating system performance issues

      Engineering is currently investigating issues with the performance of the system. We will provide another update in 15 minutes.