Incident History

The intermittent access issues associated with the AWS connectivity event appear to have resolved. AWS has reported significant recovery following mitigation of a network-routing issue. AWS is continuing to monitor the restoration of remaining routes and service metrics.

The payment-processing and Kiosk issues we observed when communicating with CardConnect also appear to have resolved. We have not observed any additional CardConnect-related issues in the past 15 minutes, but we will continue to monitor both services closely.

We are observing intermittent issues communicating with CardConnect, our credit card processing partner. These issues may affect payment processing and use of Prompt’s Kiosk product, which depends on CardConnect for payment transactions.

CardConnect has not yet confirmed an active service issue, and we do not know whether the behavior is related to the broader AWS connectivity event. We are continuing to monitor the situation and will provide another update as more information becomes available.

AWS experienced a connectivity issue affecting multiple services. Any access issues observed by Prompt users appear to have been temporary, and most customers remained able to access the system successfully.

AWS has reported signs of recovery and continues to work toward full restoration. We are monitoring the situation closely. Additional information is available on the AWS Health Dashboard.

The engineering team has observed full system stability since the application came back online at 11:45am EST. We will not be providing further updates.

The application is back online and functional. Engineering continues to investigate intermittent issues. We will provide another update in 15-30 minutes.

The system is currently unavailable due to issues with performance. Our engineering team is working to resolve the issues as quickly as possible. Always Access is available at beta.go.promptemr.com. We will provide another update in 15 minutes.

The engineering team is continuing to investigate system slowness and errors. We will provide another update in 15 minutes

The engineering team is currently investigating intermittent slowness in the application. Currently, refreshing the page typically resolves the slowness. We will provide another update in 15-30 minutes