Incident History

Engineering has restored full access to the scheduling module. All system access is restored. We will not provide additional updates on this page

The engineering team has begun the work to restore access to the Scheduling Module and expects to be complete in the next 15-30 minutes. We will provide a final update at that time.

The engineering team continues to work to restore access to the Scheduling Module.

Note that you can create visits from the patient's chart and navigating to their Visits tab and clicking Add Visit.

All other functionality has been fully restored.

We have restored access to the payer search and filtering capabilities for all sites

We have restored the ability to search for and add exercises to the treat and flow tab for all sites

Prompt Sidekick is now fully operational. Mobile Sidekick remains disabled.

All live customer sites have had their access restored to the system. Scheduling, Payer Search, Sidekick and adding exercises to the flowsheet remain disabled. We will be working to continue to restore those throughout the day and this evening and will provide updates on our status page, in the application, and through support channels throughout the day.

We expect to be completed with our phased restoration to all sites within the next 10-20 minutes. We have disabled Scheduling, Payer Search, Sidekick and adding exercises to flowsheets. We anticipate having all of that functionality restored by the end of this evening and will provide additional updates throughout the day.

We are continuing our phased restoration and expect to be completed in the next 15-20 minutes with restoring all access. Once full access is restored, Scheduling, Payer Search and Sidekick will remain disabled. We expect resolution of those tools throughout the day and into this evening and will provide further updates throughout the day.

Engineering is restoring access gradually. Users will begin to see their access restored. We are targeting to have all users back in the system within the next 20 minutes. We will provide another update in 20 minutes

Engineering is restoring access gradually. Users will begin to see their access restored. We will provide another update in 15 minutes.

Engineering continues to work to restore access. We anticipate access will be restored within the next 15-30 minutes.

Engineering has implemented a fix. We anticipate access will be restored in 15-30 minutes.

Engineering is continuing to implement a fix. We will provide another update in 15 minutes.

Engineering has identified the cause of the performance issue and is currently implementing a fix. We will provide an update in 15 minutes.

Engineering is aware of and investigating performance issues impacting access to the application. We will provide an update in 15 minutes.